West Chester >> Aqua Pennsylvania is reminding customers that its Helping Hand assistance program is available to low-income families who find it difficult to pay their water bills.
The Helping Hand program is multi-faceted, offering customers a payment plan to pay down arrears and ensure their water isn’t turned off; an opportunity for customers who make payments on time to earn a monthly credit toward their arrears; and a conservation kit to help customers curb usage and therefore, reduce their bills. The conservation kit includes leak-detection tablets, a low-flow shower head, low-flow aerators for kitchen faucets, and more. Customers who reduce their usage are also reducing their bills.
Interested customers can call Aqua at 877-987-2782 to find out if they qualify for Helping Hand. Aqua will refer eligible customers to a local agency to apply.
The following requirements are among those that must be met for eligibility:
* The customer’s household income is less than 200 percent of the federal poverty level;
* The account is more than 21 days past due; and
* The customer has at least $110 in unpaid water bills.
Customers who wish to contribute to the Helping Hand program may also call Aqua at 877-987-2782 or log on to AquaAmerica.com.
Aqua Pennsylvania serves approximately 1.4 million people in 32 counties throughout the Commonwealth of Pennsylvania.
